Welcome

Welcome to the website of Hunter's Gate Dental.

On behalf of the entire team, we would like to extend a warm welcome to our practice website. Everyone at our office is committed to providing you with the very best in dental healthcare. Our staff each bring a level of commitment and years of experience to the practice and have all attained high standards of professional qualification. Our primary goal is to provide excellence in all facets of dentistry and to carry it out in a gentle and caring way using the latest techniques.

To our dental family and friends,
 
First, and most importantly, we hope you and your family are in good health, and staying optimistic. Our community has been through a lot over the last few years, and all of us are looking forward to resuming a “new” normal.

Our college has allowed dental offices to resume services, and we have worked very hard to ensure we have everything necessary to treat you safely. Please feel free to give us a call if there was an appointment that we needed to cancel, and you are ready to reschedule. 

We also want to keep you up-to-date, and answer any questions that you might have. Infection control has always been a top priority for our practice, and these processes are made so that when you receive care, it’s as safe as possible - for you, as well as us. Our office follows infection control recommendations made by the Royal College of Dental Surgeons of Ontario (RCDSO), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued, and adhere to each agencies’ recommendations as best as possible. We want to let you know how the infection control procedures we follow, will look a little bit different during this pandemic.
 
Here are a few of the changes that we have made, in light of the current situation:

• When we confirm your appointment the day ahead, we will ask you some screening questions to ensure it is safe for you to come in. You’ll be asked those same questions again, when you arrive.
• Please arrive no earlier than 5 min prior to your appointment. 
• We will NOT be able to welcome walk-in appointments. You will need to call us first, so we can be prepared to welcome you safely.
• It is a requirement that you wear a facemask, or fabric face covering to your appointment. Please keep it on until your treatment begins, and replace it as soon as your treatment is complete. We also ask that you do your very best to ensure a minimum of 2 metres between anyone you might see at the office, unless required for the provision of care.
• We will ask you to use hand sanitizer when you enter and leave the office. Please do not wear disposable gloves, as we cannot ensure these are clean when you arrive.  If you could fax or email us a list of your updated medications before your appointment (rather than looking through your belongings), it would also be much appreciated. 
• Please call us before your appointment if you feel you may be experiencing ANY flu-like symptoms, including cough, shortness of breath, fatigue, headache, recent loss of taste or smell. You will not be charged any missed appointment fees for cancelling your appointment due to illness
• Please know that we already follow strict guidelines with respect to infection control, however, we have enhanced our cleaning protocols of commonly touched surfaces, and are trying to reduce the number of touchable surfaces as much as possible.

 
 
We want to do everything we can to ensure the safety of our patients, and ourselves. We look forward to seeing you again, and are happy to answer any questions you may have about the steps we take to keep you as safe as possible. Thank you for your patience and support! We value your trust and loyalty, and look forward to welcoming you back – our patients, friends, and neighbours.
 
Sincerely,
 
 
Dr. Kim Mason, and the entire team at Hunter’s Gate Dental